Most firms buy (license, actually) most of their software. This is true even of software-intensive firms that can and do build software for their own use. This is common knowledge. If commercial off-the-shelf (COTS) or open source software does what you want, and the cost (direct or opportunity) of what it doesn’t do is small, it’s a much better value to buy than build.
The hard part is deciding what to buy. Firms spend a lot of time and money on software vendor selection, and software vendors and trade publications spend a lot of time and money informing (and hoping to influence) your decision. And no matter how long you take or how hard you work at it, there are always mistakes and surprises. It’s a draining, angst-ridden, process. Then we have to then choose a firm to help us get the software installed and working. Often we just go with the vendor’s recommended or local partner because now we’re feeling the pressure from above to get the software in service.
I think that’s backwards. Read more of this article »